Open Monday - Saturday | 503.227.3437

Exchange and Return Policy

Exchange and Return Policy for Sale Items
Judith Arnell Jewelers exists to satisfy our customers. Unless otherwise specified below, your purchase of non-discounted items may be exchanged for store credit within 30 days from the original purchase date by the original client when accompanied with proof of purchase. The item must be unused and unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Lab reports must be intact and in new condition. Watches and discounted items are not refundable or exchangeable. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed and store credit will be applied to your account. We will also notify you of the approval or rejection of your refund. 

Gifts
Gift recipients will be issued for a merchandise credit only. Please call Judith Arnell Jewelers at (503) 227-3747 to process gift exchanges. Gift certificates are not redeemable for cash. 

Shipping
To return your product, you should mail your product to: 507 Broadway Street Portland, Oregon 97205. Please contact us beforehand for a return authorization number. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refunded store credit.

As items are highly valuable, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.